Plant Sale Policy

Thank you for choosing to shop with Snug Harbor Farm. We strive to provide exceptional products and services to our customers. To ensure clarity and consistency, we have established the following refund / exchange policy.

Once your plant leaves Snug Harbor Farm property it is your responsibility to care for and maintain its health. If you have questions for care please speak to one of our employees and they will assist you, otherwise it is up to you to do your own research. You can always call us with any questions or concerns, we are here to help.

1. Retail Purchases (In-Store)

All sales are final on live plants.

Due to the nature of live material and variables involved in aftercare, we do not accept returns on trees, shrubs, perennials, annuals, or any greenhouse plants once they leave the nursery.

Hard Goods:

Unopened or unused non-plant materials, may be exchanged for store credit within 30 days of purchase, with a valid receipt.

Plant Health Concerns:

We strive to produce healthy and hardy plants. If for any reason you notice a problem with your plant shortly after purchase, please contact us immediately. Preferably bring the plant back, or bring photos to the nursery within 3 days. We’ll evaluate and offer guidance or solutions on a case-by-case basis.

2. Trade Sales (Wholesale & Contractor Accounts)

All Sales Final.

All plant material sold through trade accounts is final sale. Due to the custom nature of sourcing and staging large orders, we do not accept returns or exchanges once material is picked up or delivered.

Cancellations:

For custom-sourced orders, cancellations must be made before staging or delivery. Once material is tagged or prepared for delivery, cancellation is no longer guaranteed and may be subject to a 10% restocking fee.

3. Installations

If you purchased plant materials from us and paid for installation on your property we provide a 1 year guarantee. Please contact us with photos of any issues and we will offer guidance for care or solutions on a case-by-case basis.